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Returns Policy

Products in "new condition" may be returned to us within 30 days of placing an order. In order for products to be considered in "new condition", they must be unused, unassembled, and contain all original product packaging and accessories. All returns will be charged the cost of return shipping and a 15% restocking fee.  Returns not accepted on customized items.

How to Return your item(s)

  1. email our Customer Service for a A "Return Authorization" number (RA #).
  2. Securely package and protect item(s) to prevent damage during return shipping. Include all paperwork, instructions, parts and accessories.

Receiving Your Refund

FilterOnSale.com will process refunds upon receipt of the returned items(s). Refunds will be issued in the same form of payment that was originally used to purchase the product. The total refund amount will be the total amount paid minus return shipping costs and a 15% restocking fee on total product cost. The refund will include any appropriate sales taxes paid. Please note that it can take 2-7 business days for the refund to reflect on your bank statement after it has been issued by us.

Example:

  1. Product Cost: $100
  2. Shipping: $20
  3. Restock Fee: $15
  4. Refund: $65

Items Damaged in Shipping

Please open and inspect your items immediately upon arrival. You will have 10 days from the day you receive your order to make claims for any item damaged during shipping. After this time period, claims for damage incurred during shipment will be denied.

Conditions of "Free Shipping"

Our "Free Shipping" covers all standard shipping and handling charges in the US to get our product safely from us to you. It does not include expedited shipping, non-standard shipping, return-shipping, customs and/or import/export fees, or fees charged by any party.  Free shipping is only valid for lower 48 states in US and not valid for Alaska, Hawaii and US protectorates.

Opening hours

We OPEN Every Day Except Major Holiday like your Post Office do!

  • Monday To Friday : 9.00 AM - 5.00 PM
  • Satuday : 9.30 AM - 3.30 PM
  • Sunday : Not Open for GOD sake!

Contact us

Address : 9933 Lower Azusa Road, Temple City, CA 91780

  • Email : Sales@FilterOnSale.com
  • Phone : (702) 626-6628
© 2019 FilterOnSale. All Rights Reserved.

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